Managing family, life and work can sometimes be a challenge. Whatever the situation, big or small, you can turn to the Life Assistance Program for help.
Life Assistance Program
Program Overview
The Life Assistance Program provides free, confidential 24/7/365 support and expert resources for anything life throws your way. Get help resolving everyday issues and receive emotional support and expert guidance to help you and your family. Whatever may be going on in your life, the Life Assistance Program can help.
Who It’s For
- All benefits-eligible employees (whether enrolled in benefits or not)
- Spouses or domestic partners and dependent children under the age of 26* (regardless of whether they live in your household or not)
- Other household members: All individuals in your household, such as roommates or aging parents
*For children under the age of 18, a custodial parent or legal guardian should contact the program first to establish the most appropriate plan of action.
Support of Everyday Issues. Every Day.
The Life Assistance Program offers in-the-moment support and guidance to cope with life’s ups and downs. Reach out 24/7/365 to speak with a licensed clinician — no phone trees. Licensed clinicians can help address different issues impacting your life, such as those related to:
WellbeingStress, anxiety, depression, burnout, grief and loss, resiliency, sleep fitness, mindfulness, personal growth | Family and RelationshipsBalancing work and family, parenting communication skills, setting healthy boundaries, restoring intimacy, coping with divorce or separation |
CareerEducation, training and development, productivity, time management, career transition, retirement | Substance UseRisk assessment tool, treatment option, help navigating benefits, return to work support |
Program Features
The Life Assistance Program offers free, confidential services and resources to help with emotional, legal, financial, family and work-life issues — as well as immediate assistance in a crisis.
In-the-Moment Support
Speak with a licensed clinician 24/7/365 when you call 1.866.489.5462 for assistance.
Short-Term Counseling
Access up to six free in-person or video counseling sessions, per person, per issue, per year, to resolve emotional concerns such as stress, anxiety, depression, burnout or substance use.
Personalized Coaching
Get up to five, 30-minute sessions per topic per year with a personal coach to help boost your emotional fitness, learn healthy habits, establish new routines, build your resilience and more.
Work-Life Benefits
Receive unlimited expert financial consultations, as well as a free 30-minute in-person or telephone consultation with a licensed attorney, per covered issue, per year. You can also receive a free 30-minute consultation with an identity recovery professional to develop an identity theft recovery plan of action, if needed.
Work-life specialists can also provide referrals to help address everyday needs such as child or elder care, pet care, home improvement, auto repair, travel, education and housing needs.
Text Therapy
Exchange confidential text messages, voice notes and resources with a licensed clinician through the Textcoach® mobile and desktop app Monday through Friday for up to six weeks per concern.
Self-Guided Online Therapy
Strengthen your mental health and overall wellbeing at your own pace with self-guided online resources and daily inspiration to foster meaningful and lasting behavior change.
Virtual Group Support
Join confidential moderated group sessions hosted by licensed counselors through the Virtual Support Connect platform on topics such as stress, grief, mindfulness, preventing burnout and more.
Not Sure Where to Start?
Take the guesswork out of your emotional fitness! Complete a short assessment and receive personalized guidance for accessing program support and resources. Visit supportlinc.com/itw (group code: itwcare) to get started.
Online Tools to Support You and Your Family
Check out different tools, resources and proven programs to help manage anxiety, stress, depression, sleep and more. You’ll find personalized and self-directed in-app coaching, along with articles, videos and activities.
- Improve focus and decision making. mindfulness.tools
- Bounce back from hardship and develop your inner strength. resiliency.tools
- Discover techniques to help you relax and achieve inner peace. meditate.tools
- Identify and respond to signs of mental health and substance use concerns. mhfirstaid.tools
- Learn healthy habits to help make falling and staying asleep easier. sleepfitness.tools
Myths and Facts
Learn even more about the Life Assistance Program so you can fully take advantage of all the useful resources it offers. Click each myth to learn the facts.
Myth
It’s only for the most serious issues or a crisis.
Fact
No issue is too small. Get help with everyday issues, like stress, work-life balance and resilience.
Myth
It’s only for mental health concerns.
Fact
Provides resources for everyday things like creating a budget, career growth, parenting and more.
Myth
The program is only for ITW employees.
Fact
All members of your household can use the program.*
Myth
I must create an account to get help.
Fact
You have access to online articles, videos and toolkits without ever having to create an account or register.
Myth
ITW will know if I use the program.
Fact
The program is completely confidential and administered by SupportLinc. ITW will never have access to your individual utilization data.
Myth
Once I use my six free counseling sessions, I’m on my own.
Fact
If you are enrolled in the ITW Medical Plan, you can continue counseling through your medical benefits. SupportLinc can help confirm if your provider is in network.
* Includes benefit-eligible employees (whether enrolled in benefits or not), and their spouses or domestic partners and dependent children under the age of 26 (regardless of whether they live in your household or not). This plan also includes other household members such as roommates or aging parents. For children under the age of 18, a custodial parent or legal guardian should contact the program first to establish the most appropriate plan of action.
How to Use It
Access the Life Assistance Program anywhere, anytime.
- Visit SupportLinc or use the SupportLinc (“eConnect®”) Mobile app to discover all that the Life Assistance Program has to offer. Receive program resources and care options based on your unique needs.
- Text SUPPORT to 51230 for information about the Life Assistance Program or to schedule a call-back.
- Connect with a licensed clinician:
- By phone (recommended): Call 1.866.489.5462 24/7/365.
- Online: Visit SupportLinc and create an account (group code: itwcare) to schedule care directly with a counselor or coach on a date and time convenient for you.
- Email: Send an email to support@curalinc.com and receive a reply within one business day.
- Live chat: Download the mobile app to chat live.
Ready to Enroll? Here’s How.
Make sure you have the benefits you want for 2025 to live life your way. Here’s how:
- Learn about benefit changes, choices and resources to help you prepare to enroll.
- When you’re ready to enroll, log on to ITWemployee.com. Click the Open Enrollment banner and follow the steps to review and enroll in 2025 benefits.
Call 1.866.489.2468, Option 1, Monday through Friday 7 a.m. to 7 p.m Central time, November 4-18.
Contacts
SupportLinc
Life Assistance Program (extra help with life’s challenges — big and small)
Log on to ITWemployee.com, then click on the Life Assistance Program icon.
To sign up for visits, you'll need to create an account (group code: itwcare)